Don't ever buy a DEFY product

We have recently purchased a Defy double door stove which cost over R12 000.00. Despite reading the manual, we are still having problems in understanding the functionality of the stove. After many attempts, we finally got hold of Defy to enquire whether a representative of Defy would come to our home in Sandton to explain all the workings of the stove. Defy flatly refused to this request. We have other brand appliances in our kitchen all of whom gladly came to our home and explained the workings to us. We will NEVER buy a defy product again.