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NISHAN D
1 reviews | Active since May 2009
15 Sept 2025, 12:17
Dont Buy DEFY Washing Machines
Defy url have the worst product ever. Keep logging calls for a washing machine. First issue was when it was 38 minutes left it goes back to 44 minutes. Then the guy that came to check it said the floor is uneven. That was rhe joke. Got the builder to check and he said that guy is taking **** and brought a level and showed the floor is level. Logged a call again. Another technician came and replaced the PC board as the machine was "losing memory". Put the machine on today, gues what the machine is only taking water and not draining the water to go to the next mode. Problem after problem. Worst product and service. I'm definitely going for a samsung next time.
Helpful (0)
Replies (5)0
Replies (5)
Defy Appliances's replyOfficial
22 Sept 2025, 12:27Good day Nishan,
We apologise for the experience.
The issue has been sorted.
Warm regards,
We apologise for the experience.
The issue has been sorted.
Warm regards,
Defy Customer Care
Defy Appliances's reply22 Sept 2025, 12:27
Official
Good day Nishan,
We apologise for the experience.
The issue has been sorted.
Warm regards,
We apologise for the experience.
The issue has been sorted.
Warm regards,
Defy Customer Care
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NISHAN D's updateReviewer Update
12 Oct 2025, 13:33Dont lie. The issue is NOT sorted out. Technican has been out to my place 5 times and cannot find the problem. Even the PC board was replaced and still the same. Arrange a refund as the machine is under warrantly and I will buy a Samsung
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NISHAN D's update12 Oct 2025, 13:33
Reviewer Update
Dont lie. The issue is NOT sorted out. Technican has been out to my place 5 times and cannot find the problem. Even the PC board was replaced and still the same. Arrange a refund as the machine is under warrantly and I will buy a Samsung
Defy Appliances's replyOfficial
13 Oct 2025, 13:58Good day Nishan,
Unfortunately the unit can not be exchanged/refunded.
The service team will be in touch about a loan unit and repair.
Warm regards,
Unfortunately the unit can not be exchanged/refunded.
The service team will be in touch about a loan unit and repair.
Warm regards,
Defy Customer Care
Defy Appliances's reply13 Oct 2025, 13:58
Official
Good day Nishan,
Unfortunately the unit can not be exchanged/refunded.
The service team will be in touch about a loan unit and repair.
Warm regards,
Unfortunately the unit can not be exchanged/refunded.
The service team will be in touch about a loan unit and repair.
Warm regards,
Defy Customer Care
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NISHAN D's updateReviewer Update
14 Oct 2025, 00:03You cannot send out 5 technicians that cannot find or fix the fault. Everytime after they fix 1 thing, something else goes wrong. Defy is the worst product. Should have stuck to a Samsung
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NISHAN D's update14 Oct 2025, 00:03
Reviewer Update
You cannot send out 5 technicians that cannot find or fix the fault. Everytime after they fix 1 thing, something else goes wrong. Defy is the worst product. Should have stuck to a Samsung
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NISHAN D's updateReviewer Update
14 Oct 2025, 13:22I have phone records to show i returned their call 10 minutes later and the lady transferred me to them but then the servcie department did not pick up. I made over 8 phone calls yesterday to them
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NISHAN D's update14 Oct 2025, 13:22
Reviewer Update
I have phone records to show i returned their call 10 minutes later and the lady transferred me to them but then the servcie department did not pick up. I made over 8 phone calls yesterday to them