LB
Leozelle B
1 reviews | Active since Aug 2016
27 Feb 2026, 22:10
Don't Buy DEFY products
WORST client service every. First technician comes only at 18:30 (Three houers after he called me) just to be there 5min to "assess" the problem AFTER I told them what is wrong. Then they could fix it cause they don't have any tools. How are you a technician and get to a client without any tools.
TODAY they had to come and fix the fault. After calling them three times and they told my they are coming guess what NEVER pitched.
Even WhatsApp the Defy WhatsApp line guess what ZERO reply...
TERRIBLE SERVICE!!
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Defy Appliances's replyOfficial
02 Mar 2026, 09:20Good day Leozelle,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply02 Mar 2026, 09:20
Official
Good day Leozelle,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care