JW
Jason W

1 reviews | Active since Oct 2019

12 Sept 2022, 12:01

DON'T BUY DEFY

Panthetic after sales service. Their warranty means nothing. Once their appliance breaks you have to call 3 different numbers 10 times before anything happens. And then you just have to wait a few months to do it all again. Every person I call gives me a different story and an empty promise that I will be called back. I paid a boatload of money last year a defy fridge and then I have to fight with them to get it fixed. Everytime I have to make a plan so that the food doesn't go to waste. The cheap bottom of the range KIC I bought more than 10 years ago is still working after I gave it away. A DEFY fridge can't even last 18 months!

I now understand why everyone was telling me that I shouldn't buy DEFY.

0
Replies (1)
Defy Appliances
Defy Appliances's reply12 Sept 2022, 12:36
Official
Good Day, Jason. 
Please accept our sincerest apologies for the inconvenience.

Please rest assured that our service team received your query and details.
 
We will revert as soon as possible. 

We wish you a pleasant day ahead. 

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
#TheArtofKitchen