CM
Charlie M

1 reviews | Active since May 2022

18 Nov 2024, 08:21

Dont buy Defy Appliances - Manufacturing faults and no service!!!!

We have 5 Defy Fridges Model C320 which all are leaking gas. I am a refrigerator engineer. I have opened the back, covered in polyurethane and could find the suction pipe with holes. This is a manufacturing fault. They used the wrong pipe material which will corrode after the guarantee period and leaks on different places. I wrote this to the service department - '***', but no response whatsoever!! What a bad service!!!!

0
Replies (1)
Defy Appliances
Defy Appliances's reply20 Nov 2024, 09:34
Official
Good day Charlie, 
The team has advised that you will make contact when ready due to the warranty. 

Warm Regards,
 
Customer Care Team
Defy Appliances (Pty) Ltd