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Vanessa K
1 reviews | Active since Apr 2021
20 Oct 2021, 12:02
DONT BUY DEFY
If I could give less than one star I would. I have been trying unsuccessfully to get Defy to repair my built in oven. I have a reference number which i was given on 8 October when I booked a service call. I agreed to the costly call out fee and the hourly labour fee. But to date I have not hear another word. Whats Apps are ignored, I remained caller no 10 on the call centre for over 15 minutes. Sadly may of us still remember the old tried, tested and trusty Defy. But this is definitely no longer applicable.
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Defy Appliances's replyOfficial
20 Oct 2021, 14:11Hi Vanessa
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply20 Oct 2021, 14:11
Official
Hi Vanessa
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team