1 reviews | Active since Mar 2022
DONT BUY DEFY
I purchased a stove from Defy last year. Since my purchase I have had to call Defy after sales service to repair my stove, at least 3 times. I seem to have the same problem wherein the digital buttons reflect an error and the stove does not come on at all. I logged a call for a repair on the 25th April 2022. Today being the 23rd May 2022, i had to do follow ups, i sent emails with no responses. When i call the service center they say that the parts are not available. The after sales service from Defy is the worst i have ever experienced. The worst part is that they don't even let you know they are waiting for parts. Its horrible. Imagine not having a store for almost a month. Defy was well known to me as a reputable appliance company, but i will never purchase products again and will be sure to let others know how bad their service is.
Trust you are well.
Please accept our sincerest apologies for the inconvenience this issue has caused.
I have forwarded your details to our service team for follow-up using the job number provided.
I shall provide feedback accordingly.
Kindest Regards,
~ISD
Trust you are well.
Please accept our sincerest apologies for the inconvenience this issue has caused.
I have forwarded your details to our service team for follow-up using the job number provided.
I shall provide feedback accordingly.
Kindest Regards,
~ISD
