CB
Cavlyn B

1 reviews | Active since Mar 2022

23 May 2022, 10:19

DONT BUY DEFY

I purchased a stove from Defy last year. Since my purchase I have had to call Defy after sales service to repair my stove, at least 3 times. I seem to have the same problem wherein the digital buttons reflect an error and the stove does not come on at all. I logged a call for a repair on the 25th April 2022. Today being the 23rd May 2022, i had to do follow ups, i sent emails with no responses. When i call the service center they say that the parts are not available. The after sales service from Defy is the worst i have ever experienced. The worst part is that they don't even let you know they are waiting for parts. Its horrible. Imagine not having a store for almost a month. Defy was well known to me as a reputable appliance company, but i will never purchase products again and will be sure to let others know how bad their service is.

0
Replies (1)
Defy Appliances
Defy Appliances's reply23 May 2022, 23:51
Official
Hi, Cavlyn,
Trust you are well.

Please accept our sincerest apologies for the inconvenience this issue has caused.
I have forwarded your details to our service team for follow-up using the job number provided.

I shall provide feedback accordingly.

Kindest Regards,
~ISD