DD
Dewald D

1 reviews | Active since Aug 2012

21 Apr 2026, 08:56

Don't buy Defy 14KG top loader

Defy 14 kg Top Loader Washing Machine DTL 160 Do not buy this machine

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Replies (5)
DD
Dewald D's update21 Apr 2026, 09:02
Reviewer Update
Ever since we purchased this machine, it has had problems. Within the first month, it didn't put in enough water. We requested a new one, which we received. However, the new machine has been constantly unbalanced, so we've had to watch it closely for months, even though we haven't overloaded it or done anything unusual. Recently, after having someone inspect it, we learned that the gearbox had failed. The machine is less than two years old—probably around a year or a year and a half. The gearbox was replaced, and we had to go a week without a machine, forcing us to use a laundromat for laundry, which was inconvenient with two growing boys. Now, just three weeks after the gearbox was replaced, it's making a new noise. Do not buy this machine.
Defy Appliances
Defy Appliances's reply21 Apr 2026, 09:49
Official
Good day Dewald,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. 
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
 
The service team will be in touch. 
 
Warm Regards,
Defy Customer Care 
DD
Dewald D's update23 Apr 2026, 08:57
Reviewer Update
Good morning,

I see this is the same reply every customer receives.

It's now 2 weeks later, and the machine just died last night. New noise, then just dead.
Wow, I have had Defy products for years with no problems. Based on my calculations, this product should last at least 10 to 15 years. I'm not even two years in, and it's already giving me so many problems. Basically, from the day it arrived, there were problems. That was with another machine, then it was replaced with this machine, and not even two months later the problems started again. Now we've replaced a whole gearbox, which is half the machine. It started with a new noise, and now it's dead. I am over service centres, sending our technicians, or any excuses.

Make this right!!!
Defy Appliances
Defy Appliances's reply23 Apr 2026, 13:36
Official
Good day Dewald,

A service call has been scheduled, 
  
Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
 
 Warm regards, 
Defy Customer Care 
 


DD
Dewald D's update24 Apr 2026, 13:10
Reviewer Update
I've been contacted by Defy's regional manager, who is resolving my issue. I'm now receiving excellent service—thank you very much.