PN
Pakiso N
1 reviews | Active since Sept 2022
23 Oct 2023, 22:48
Don’t bother buy anything from Defy
Defy will make you pay extra for extended warranty, knowingly that you just paying for nothing I bought my touch stove at game 2021 November with extended warranty, 2023 August the stove is no longer working before 2 years, I also paid for extra years for warranty. they said the won’t fixed it because of death ****roaches, I will not buy anything from defy
Helpful (0)
Replies (1)0
Replies (1)
Defy Appliances's replyOfficial
24 Oct 2023, 12:06Good day Pakiso,
Please accept our sincerest apologies for the inconvenience caused.
We understand that the extended warranty was purchased but kindly revert to your warranty manual for terms and conditions, the terms state that "The Company shall not be responsible for damages caused by ****roaches, insect and/or any other animal" and the ****roach infestation falls under this.
Please don't hesitate to reach out if further information is required. Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Please accept our sincerest apologies for the inconvenience caused.
We understand that the extended warranty was purchased but kindly revert to your warranty manual for terms and conditions, the terms state that "The Company shall not be responsible for damages caused by ****roaches, insect and/or any other animal" and the ****roach infestation falls under this.
Please don't hesitate to reach out if further information is required. Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply24 Oct 2023, 12:06
Official
Good day Pakiso,
Please accept our sincerest apologies for the inconvenience caused.
We understand that the extended warranty was purchased but kindly revert to your warranty manual for terms and conditions, the terms state that "The Company shall not be responsible for damages caused by ****roaches, insect and/or any other animal" and the ****roach infestation falls under this.
Please don't hesitate to reach out if further information is required. Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Please accept our sincerest apologies for the inconvenience caused.
We understand that the extended warranty was purchased but kindly revert to your warranty manual for terms and conditions, the terms state that "The Company shall not be responsible for damages caused by ****roaches, insect and/or any other animal" and the ****roach infestation falls under this.
Please don't hesitate to reach out if further information is required. Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd