1 reviews | Active since Oct 2016

05 Jan 2024, 14:43

Do not ever rely on any defy!

Bought a Defy - C450 fridge/Freezer from Takealot, but then the fridge (top) part stopped working after about 3years. Just before the warranty would have ended. We reach out to Defy and got the fridge replaced under warranty with a newer model. After 3months and lots of rotten food we reported it as faulty and it was determined the fridge (top part) was not working like it should. We then got another replacement which when we turned it on after more than 5hours after letting it stand to rest, was making a horrible sound coming from the compressor I assume. Reported it again and left the fridge off for few minutes. After that, turned it back on and it seemed fine, but then after about 3 days we noticed our electricity units are going "missing". Turns out this 3rd fridge does not work either and the compressor runs 24/7. Bottom part (freezer) does not work like it should either.. Reported this again... still waiting for a manager to contact us and make arrangements to either replace with another (better/working) model or to refund us! Do NOT, EVER, rely on Defy! Never!!! Person responsible here for the pathetic service, the endless "going nowhere communication", ongoing fridge replacements with more faulty (already been tested) fridges, is mostly Basil de Klerk. The manager who never phone is Christopher. <- You are a ***ard and not a manager!

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Replies (1)
Defy Appliances
Defy Appliances's reply08 Jan 2024, 14:23
Official
Good day Raymond, 
We understand your frustration. 

The team has been in contact and the loan unit is being delivered today. 

Warm regards,  Customer Care Team Defy Appliances (Pty) Ltd