WQ
Wendy Q

1 reviews | Active since Aug 2014

14 Sept 2021, 01:43

DO NOT BUY WEAK DEFY APPLIANCES...WASTE YOUR MONEY NOT ON THAT *******

I bought a Defy twin**** 1300 at OK furnishers in Mt Frere. Within the first 12 months, the dryer was broken. I visited OK and a technician was sent. When I spoke to the guy he said he had 4 more clients to visit with same problem around Mt Frere. A few months later my neighbour bought one. Within its first 12 months the dryer died and was fixed by their technician. My dryer is again not working and when I spoke to my neighbour, hers is not working as well as the clips of the door are broken. We went to OK and were told guarantee is gone. Defy appliances surely makes these dryers to be weak so that you can always buy after it breaks. And I noticed one I bought for my mom that after its first year of use, its dryer was not working. I just want to warn you South Africans that even though Defy appliances look nice, they are not worth buying. I threw away two microwave ovens before noticing that it's not how we use them but how it was manufactured. Do not buy Defy appliances, they just a waste.

Disgruntled client,

0
Replies (1)
Defy Appliances
Defy Appliances's reply14 Sept 2021, 08:31
Official
Hi Wendy

We sincerely apologize for your unpleasant experience and would like to rectify it. 
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback. 

Kind Regards, 
The DEFY Team