KM
Kgothatso M

1 reviews | Active since Jul 2020

12 Oct 2024, 12:53

Do not buy Defyb

Good day

I bought a washing machine last year from Fair Price 01/09/2023..

I had to log a complaint first before I received my washing machine..

We move from that,a year the machine is making funny noise,I log a call with Defy,a rude mechanic gets appointed to come and check rhe machine.

I explained that I have a child in icu and pressed for time and couldnt be bothered. The next thing is the battle that started to get the machine fixed which to this I am the one who is doing all the follow up and my machine is not fixed.

The company appointed Barnard TV and Appliances is the company appoited..

If I knew what I know now I would have a bought a different brand ...

0
Replies (1)
Defy Appliances
Defy Appliances's reply14 Oct 2024, 09:38
Official
Good day Kgothatso,
We apologise for this experience. 
The issue has been escalated to the service team for feedback and resolution. 

 Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd