DO NOT BUY DEFY

I recently bought a Defy vacume cleaner via Takealot as the distribuer. I found the unit to be defective in that it overheated and cut out after short usage. 1. I contacted Takealot to return the unit. They sent me to Defy saying that I must contact them and send the unit to Defy. 2. I contacted Defy and returned the unit. Defy, agreed that a refund would be given but must be processed via Takealot. Defy returned the unit to me. 3. After a lot of frustration Takealot (as the Distributer) agreed to collect the unit and send it to their Supplier (Defy). This was done. Now a 2 weeks delay. 4. After a further 3 weeks with Takealot I received a message from Takealot saying that the Supplier (defy) says there is nothing wrong with the device and that the unit will be returned to me.

I am caught in this Corporate 'ping-pong' between Defy and their distributor Takealot. I have written to the CEO of Defy three times to inform him of the events over the weeks and have not had a reply from him. I was passed on to the a Regional Service Manager whom has not been able to assist and perpetuates the 'ping-pong'.

My experience as a Defy customer has been shocking! I can only advise DO NOT BUY DEFY. If something goes wrong you will be left in the lurch like I have been.