NS
Ntombikayise S
1 reviews | Active since Jul 2025
08 Jul 2025, 17:32
DISSATISFIED with the quality and reliability of your products
I am DISSATISFIED with the quality and reliability of your products, as well as the lack of long-term resolution to ongoing faults.
Approximately a year ago, I purchased a Defy appliance from Game. From early on, the unit frequently displayed error messages and required multiple technician visits. Although the technicians temporarily resolved the issues, the same faults would reappear within weeks. Eventually, Game offered a refund, as the appliance proved to be unreliable and Defy continued to offer only short-term fixes instead of a permanent solution.
Despite my prior experience, I chose to give Defy another chance, assuming a different model might perform better. I purchased this second Defy appliance from House & Home. Unfortunately, within just two months of use, I am now experiencing the same issues again.
This recurring pattern across two different units is both frustrating and unacceptable. As a paying customer, I expected reliability, durability, and value for my money. Instead, I have faced continuous inconvenience and disappointment.
OOH YOUR FRIDGE TOO, it freezes excessively, building up ice quickly. And the noise it makes—oh my! It sounds like a generator. Your technician said this is "normal." I strongly disagree—this level of noise and freezing is far from normal or acceptable.
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
09 Jul 2025, 14:30 Good day Ntombikayise,
We apologise for the experience.
The service team will assist and resolve.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the experience.
The service team will assist and resolve.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Jul 2025, 14:30
Official
Good day Ntombikayise,
We apologise for the experience.
The service team will assist and resolve.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the experience.
The service team will assist and resolve.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NS
Ntombikayise S's updateReviewer Update
26 Nov 2025, 14:46I am writing to express my deep dissatisfaction with the continued poor performance of my Defy appliances and the lack of long-term resolution to the issues.
Since purchasing my current Defy washing machine from House & Home, I have experienced recurring faults within just two months of use. Despite technicians visiting my home three times, the problem keeps returning. This is not a minor inconvenience — it directly affects my household and daily routine.
What makes this even more disappointing is that I have previously gone through a similar experience with a different Defy appliance purchased from Game. That unit produced ongoing error messages and required repeated repairs until a refund was eventually issued. I had hoped that the issue was isolated and chose to give the brand another chance. Clearly, this was not the case.
At this point, the repeated breakdowns, temporary fixes, and inconvenience have become unacceptable. I am not interested in ongoing repairs. I am requesting the complaint line, escalation process, and a resolution that does not involve yet another technician visit.
I have been patient for months, but I expect reliability, product quality, and accountability from the brand.
NS
Ntombikayise S's update26 Nov 2025, 14:46
Reviewer Update
I am writing to express my deep dissatisfaction with the continued poor performance of my Defy appliances and the lack of long-term resolution to the issues.
Since purchasing my current Defy washing machine from House & Home, I have experienced recurring faults within just two months of use. Despite technicians visiting my home three times, the problem keeps returning. This is not a minor inconvenience — it directly affects my household and daily routine.
What makes this even more disappointing is that I have previously gone through a similar experience with a different Defy appliance purchased from Game. That unit produced ongoing error messages and required repeated repairs until a refund was eventually issued. I had hoped that the issue was isolated and chose to give the brand another chance. Clearly, this was not the case.
At this point, the repeated breakdowns, temporary fixes, and inconvenience have become unacceptable. I am not interested in ongoing repairs. I am requesting the complaint line, escalation process, and a resolution that does not involve yet another technician visit.
I have been patient for months, but I expect reliability, product quality, and accountability from the brand.
NS
Ntombikayise S's updateReviewer Update
15 Dec 2025, 08:57I am extremely dissatisfied with the ongoing issues regarding my Defy dishwasher and the poor resolution of my complaint.
As previously reported, the dishwasher was faulty, and a technician was dispatched. However, since the technician’s visit, the machine is now not draining water at all, which has rendered it completely unusable. This is unacceptable, especially considering that the machine was already reported as defective before the visit.
Instead of resolving the problem, the situation has worsened. I have lost confidence in both the product and the service provided. I did not purchase a dishwasher to troubleshoot recurring faults or endure repeated inconvenience.
I want this machine collected and removed immediately. I no longer wish for further repairs or technician visits in a space of 6 months I have had 5 technicians. This matter has dragged on long enough, and I expect decisive action without further delay.
Please confirm, as a matter of urgency, when the dishwasher will be collected and what steps will be taken to close this matter.
As previously reported, the dishwasher was faulty, and a technician was dispatched. However, since the technician’s visit, the machine is now not draining water at all, which has rendered it completely unusable. This is unacceptable, especially considering that the machine was already reported as defective before the visit.
Instead of resolving the problem, the situation has worsened. I have lost confidence in both the product and the service provided. I did not purchase a dishwasher to troubleshoot recurring faults or endure repeated inconvenience.
I want this machine collected and removed immediately. I no longer wish for further repairs or technician visits in a space of 6 months I have had 5 technicians. This matter has dragged on long enough, and I expect decisive action without further delay.
Please confirm, as a matter of urgency, when the dishwasher will be collected and what steps will be taken to close this matter.
NS
Ntombikayise S's update15 Dec 2025, 08:57
Reviewer Update
I am extremely dissatisfied with the ongoing issues regarding my Defy dishwasher and the poor resolution of my complaint.
As previously reported, the dishwasher was faulty, and a technician was dispatched. However, since the technician’s visit, the machine is now not draining water at all, which has rendered it completely unusable. This is unacceptable, especially considering that the machine was already reported as defective before the visit.
Instead of resolving the problem, the situation has worsened. I have lost confidence in both the product and the service provided. I did not purchase a dishwasher to troubleshoot recurring faults or endure repeated inconvenience.
I want this machine collected and removed immediately. I no longer wish for further repairs or technician visits in a space of 6 months I have had 5 technicians. This matter has dragged on long enough, and I expect decisive action without further delay.
Please confirm, as a matter of urgency, when the dishwasher will be collected and what steps will be taken to close this matter.
As previously reported, the dishwasher was faulty, and a technician was dispatched. However, since the technician’s visit, the machine is now not draining water at all, which has rendered it completely unusable. This is unacceptable, especially considering that the machine was already reported as defective before the visit.
Instead of resolving the problem, the situation has worsened. I have lost confidence in both the product and the service provided. I did not purchase a dishwasher to troubleshoot recurring faults or endure repeated inconvenience.
I want this machine collected and removed immediately. I no longer wish for further repairs or technician visits in a space of 6 months I have had 5 technicians. This matter has dragged on long enough, and I expect decisive action without further delay.
Please confirm, as a matter of urgency, when the dishwasher will be collected and what steps will be taken to close this matter.
Defy Appliances's replyOfficial
18 Dec 2025, 09:15Good day Ntombikayise,
The issue has been escsalated to the service team for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escsalated to the service team for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply18 Dec 2025, 09:15
Official
Good day Ntombikayise,
The issue has been escsalated to the service team for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escsalated to the service team for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NS
Ntombikayise S's updateReviewer Update
18 Dec 2025, 11:50I was called by a representative who was not helpful. The explanation provided was that the issue is the customer’s fault, which is incorrect.
There is a clear lack of integrity and accountability from the technicians. I was not informed of any issues previously, and I was told that the machine was not placed correctly which is absurd, as it has not been moved since the previous technician attended to it for a leak. The day after that visit, the machine flooded and failed to drain.
This is a direct result of inadequate service on your part.
This is a direct result of inadequate service on your part.
NS
Ntombikayise S's update18 Dec 2025, 11:50
Reviewer Update
I was called by a representative who was not helpful. The explanation provided was that the issue is the customer’s fault, which is incorrect.
There is a clear lack of integrity and accountability from the technicians. I was not informed of any issues previously, and I was told that the machine was not placed correctly which is absurd, as it has not been moved since the previous technician attended to it for a leak. The day after that visit, the machine flooded and failed to drain.
This is a direct result of inadequate service on your part.
This is a direct result of inadequate service on your part.
Defy Appliances's replyOfficial
19 Dec 2025, 10:57Good day Ntombikayise,
A service call has been booked.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
A service call has been booked.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply19 Dec 2025, 10:57
Official
Good day Ntombikayise,
A service call has been booked.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
A service call has been booked.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd