Dissatisfied with Takealot and defy

Good day. I bought a Defy 15kg twin tub washing machine in September 2023 at Takealot, last year in August 2024 just before the warranty expired my spin dryer was giving me problems. I called Takealot and they informed that I must call defy which I did. In September the technician came to fix it said something about *****s were loose. In November the same problem happend and I called defy again ,they told I must pay a call out fee I refused because they fixed my washing machine before it expired but haven't done a proper job. After going back and forth defy came to fix it. Beginning of January 2025 then it happend for the 3rd time that the spin dryer is giving me problems.i had trouble getting through to Takealot because I bought the washing machine by them eventually after an email I send ..they send I link where I can complain. I eventually also got hold of defy agents where the told I must pay call out fees and for the parts of the machine after I explained them what happend.i also told them it not a consumers negligence that same part broken its manufacturing problem. I also send email them where they told me my washing machine warranty expired I must pay ..where I also informed them its not my fault when the same part of the machine broke 2 times in 3 months after it was fixed. I'm disgusted with Takealot and defy services.