Dissatisfied with DEFY fridge.

My name is Molly Ramela. On the 21st of October 2017 I bought a DEFY fridge at OK furniture Randburg. 4 days after purchasing the fridge I noticed that the was something wrong with the fridge, the door freezer did not close properly allowing air in and which forms ice, the rubber did not adhere to the fridge .I went to Ok furniture to report the freezer problem. They told me they will send a technician. Two days went by and no one came. I then went again to speak to the manager and explained that my freezer created a big frost , and I was advised that that is how it should be.

I then call DEFY since OK furniture failed me. A day after my call they send a technician. The man told me to put the fridge on level 1, I told him about the rubber that should adhere to the fridge so the door close, he just pushed it with his hand and that did not solve anything.

My fridge doesn’t even have six months and now its leaking. The Ice on the freezer its's now melting and the door doesn’t close at all. I have to defrost the fridge often.

I need a new fridge because I have been complaining about this one since day 4. I feel like I was given a refurbished Fridge.I don’t know if it DEFY or OK furniture that do not sell good quality appliances. I am so disappointed with DEFY for sending someone who doesn’t even know his job. DEFY FAILED ME! I should have went to SAMSUNG.