Dissatisfied customers

We bought a defy stove in December 2020, and on the 28th of May 2021 the stove defected. A call was logged on 29/05/2021 (***) and parts for the stove ordered on 07/06/2021. After approximately 2 weeks of no communication, we attended the warehouse in Montague Gardens and were advised that the technician closed our case as completed. As at today (08.07.2021), our stove has not been repaired or replaced. We have been without a stove for over a month. Upon a follow-up we were issued with the service managers email address and contact number. We are unable to get ahold of him when we call and the email address bounces back as undeliverable.