Dissatisfied customer and frustrating service

The Defy authorized service centre is the most unhelpful and frustrating place to call. I have had issues with my fridge from August, called the service centre, they sent a technician(Godfrey) to attend to the fridge. He replaced the compressor, my fridge worked for 2 days and then stopped working, I called the technician back - he literally stands infront of the fridge, feels the inside and says to me that the fridge is getting cold and I need to give it time. I called the service center again and requested a new technician and they sent the same guy, he re-gassed the fridge and said to me give it a week to get cold!! 2 days later the fridge stopped working again. I called the service centre and requested to speak to a service manager, they gave me a number - this number goes to reception and every single time I call to speak to the manager Eddy, the receptionist “transfers” me to Eddy but the call just cuts off or it just rings - they can’t provide me with a cell number and they don’t work with cell numbers, only landlines!! The receptionist is very rude and once handed the phone over to a lady but the name of Patricia who was just as rude and cut off my call without even trying to help. I am highly highly FRUSTRATED with the service centre and their lack of support, understanding and communication!! I will never buy another defy product ever again. I called the service center today as I have been waiting for the past 2 weeks for their workshop to contact me to collect my fridge as now they say there is an internal leak…I spoke to a lady by the name of Denise who assured me that her manager will contact me today and still nothing!! 2 months and several calls to the center and every time I call they say they have escalated my query and marked it as urgent and someone will be in touch….2 months!!! Makes you wonder what they consider to be URGENT!!!