AN
Anelisiwe N
1 reviews | Active since Apr 2026
25 Aug 2026, 15:48
Dissatisfied customer
I bought a Defy fridge at game on the 28th of May, it was delivered on the first week of June. The fridge stopped working on the 20th of July. Went to report it at game and they submitted a query which took 3 weeks to just get a technician coming to inspect the fault. After inspection it turned out the fridge ha run out of gas. Tell me how a fridge that is only a month old would run out of gas. I told them I don't want a repair I want a new fridge and now I am told to wait another 21 working days which would mean I spend 3 months without a fridge. When I had paid it up. I am so disappointed in the service I've received from both Game Greenacres and Defy.
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Replies (1)Defy Appliances's replyOfficial
26 Aug 2026, 08:17Good day Anelisiwe Nase,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply26 Aug 2026, 08:17
Official
Good day Anelisiwe Nase,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
