Dissatisfied and Angry

Item: Defy Appliances
Rating: 1
Author: Anelisiwe N

You'd be suprised that after 2 weeks of having a useless reply from Defy they still haven't sent me a replacement Fridge. I can't even buy any groceries for over 2 months now. Hot days have arrived and lest I buy even small pack of mill it gets rotten the next day. Wouldn't advise getting any of their appliances. Their technician came her and promised 21 days to get replacement but it's over that and I have not received any help! Disgusted is an understatement

Helpful (0)

Replies (1)

Defy Appliances's replyOfficial

14 Sept 2026, 07:15

Good day Anelisiwe Nase,

We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.

This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.

The service team will be in touch.

Warm Regards,

Defy Customer Care

Defy Appliances's reply14 Sept 2026, 07:15

Official

Good day Anelisiwe Nase,

We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.

This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.

The service team will be in touch.

Warm Regards,

Defy Customer Care