Dissapointed in Defy

On 9 April 2022 my husband bought me a Defy tumble dryer. From the start the tumble dryer's timer didn't work, it doesn't make warm and one of the buttoms doesn't work. We report it at Pick a Pay Hyper in Klerksdorp. The sales person helped us. He phoned the call centre in Johannesburg and report it. A few days later I called and my daughter also called the call centre. The stuff at the call centre is very unfriendly and not helpfull. A week and a half ago the technician called my husband and said that same day he will be here to fix it. He asked for directions and my husband sent it to him. The technician wasn't here. We are very dissapointed in Defy.