DISHWASHER BROKE DOWN 4 TIMES IN 9 MONTHS

We bought a brand new Defy dishwasher from Pick a Pay , Princess Crossing on 16 June 2014. It broke for the first time on 18/08/2014, then again on 18/08/2014 and then on 27/02/2015. A Technician from Defy came every time, drained the machine, touched here, looked there, put it back together and it worked till the next time. On 27/02/2015 I asked the technician if there is something that we are doing wrong that is causing this and he just said there is nothing. The machine overflows and that is that. It seems he did not know the cause. He drained the machine, run the cycle, the machine did not overflow. Problem fixed. According to the consumer protection act we were to contact the supplier and if the machine broke more than once in a three month period the machine should be refunded or replaced. None of the technicians or the call centres of Defy suggested even that we should contact the supplier. I am very disappointed as the machine broke again just now. So Defy's solutions is only to come and fix it, until the warranty runs out and then it is our problem. So much for transparency and the consumer protection act. The big guy still wins. as usual.