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Uresh U
1 reviews | Active since Aug 2022
25 Jan 2025, 15:00
Disgusting Service from Defy
We purchased a fridge that came dented from the factory, they replaced it with another 1 3 weeks ago. We have lodged a call that the fridge doors is not closing properly 3 weeks ago on arrival of the replacement fridge and they have still not responded. My mother’s food is getting spoiled and costing us money aside from the damage that is happening due to the door not closing. The resulting damage is now shortening the life span of the fridge that has an extended warranty purchased with it.
Helpful (0)
Replies (9)0
Replies (9)
Defy Appliances's replyOfficial
27 Jan 2025, 05:43Good day Uresh,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply27 Jan 2025, 05:43
Official
Good day Uresh,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
UU
Uresh U's updateReviewer Update
04 Feb 2025, 15:32It is now 4 weeks, A technician was sent out from DEFY phoenix, he spent 10 minutes at my mom's house and did nothing, my mum asked him if he needs the defy instructions to understand how to align these doors and he bluntly stated no he doesn't!!!, I called defy Phoenix on numerous occasions with number as follows *** and they are stating that i must log another call, now i have been trying to contact them and it seems like they have blocked my calls. I work in SADC and i am not in South Africa yet i must supervise *********** defy staff. i have pictures and a video of the huge gap in the door between the fridge and door rubber, i mean seriously i must find the fault whilst your technician cannot see something clearly visible. I do not want those imbeciles from DEFY phoenix at my house. Please send me an accredited DEFY technician!!!
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Uresh U's update04 Feb 2025, 15:32
Reviewer Update
It is now 4 weeks, A technician was sent out from DEFY phoenix, he spent 10 minutes at my mom's house and did nothing, my mum asked him if he needs the defy instructions to understand how to align these doors and he bluntly stated no he doesn't!!!, I called defy Phoenix on numerous occasions with number as follows *** and they are stating that i must log another call, now i have been trying to contact them and it seems like they have blocked my calls. I work in SADC and i am not in South Africa yet i must supervise *********** defy staff. i have pictures and a video of the huge gap in the door between the fridge and door rubber, i mean seriously i must find the fault whilst your technician cannot see something clearly visible. I do not want those imbeciles from DEFY phoenix at my house. Please send me an accredited DEFY technician!!!
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Uresh U's updateReviewer Update
04 Feb 2025, 15:32DEFY Phoenix number as follows 0.3.1.5.3.0.7.2.2.9
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Uresh U's update04 Feb 2025, 15:32
Reviewer Update
DEFY Phoenix number as follows 0.3.1.5.3.0.7.2.2.9
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Uresh U's updateReviewer Update
04 Feb 2025, 15:33***********
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Uresh U's update04 Feb 2025, 15:33
Reviewer Update
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Uresh U's updateReviewer Update
04 Feb 2025, 15:53Still not taking my call. i mean seriously i must diagnose a fault via video call from 650 km's away whilst an onsite technician can't find the fault. This is a four-week-old Fridge
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Uresh U's update04 Feb 2025, 15:53
Reviewer Update
Still not taking my call. i mean seriously i must diagnose a fault via video call from 650 km's away whilst an onsite technician can't find the fault. This is a four-week-old Fridge
Defy Appliances's replyOfficial
04 Feb 2025, 15:59Good day Uresh,
We acknowledge your concerns, but we must emphasize that any form of verbal abuse directed at our staff, either over the phone or online, will not be tolerated.
Please note, as outlined in your warranty, any physical or verbal abuse towards our team members results in the immediate voiding of the warranty.
Please note, as outlined in your warranty, any physical or verbal abuse towards our team members results in the immediate voiding of the warranty.
We kindly ask that you refrain from using inappropriate language or making insults during your interactions with our staff. Moving forward, we are unable to offer further assistance if this behaviour continues.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply04 Feb 2025, 15:59
Official
Good day Uresh,
We acknowledge your concerns, but we must emphasize that any form of verbal abuse directed at our staff, either over the phone or online, will not be tolerated.
Please note, as outlined in your warranty, any physical or verbal abuse towards our team members results in the immediate voiding of the warranty.
Please note, as outlined in your warranty, any physical or verbal abuse towards our team members results in the immediate voiding of the warranty.
We kindly ask that you refrain from using inappropriate language or making insults during your interactions with our staff. Moving forward, we are unable to offer further assistance if this behaviour continues.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Customer Care Team
Defy Appliances (Pty) Ltd
UU
Uresh U's updateReviewer Update
04 Feb 2025, 16:06I have not verbally abused anyone. In all my frustration i have not used 1 inappropriate word.
When i called your service center and explained to them the situation all over again they completely denied that there is short comings and told me to log another fault. I asked for the service managers email address and they said they will what's app it to me, to which they didn't so i called them back 7 times and they refuse to answer the Phone. is this the service your representatives render. i have not spoken to any technicians except their receptionists. So please tell me now that i have your attention, how do you intend to rectify the situation. If you drive a person who paid R14600 for a brand-new fridge that had to be replaced and now doesn't work to a point of frustration that maybe a harsh English word will get their attention, I can say no more.
When i called your service center and explained to them the situation all over again they completely denied that there is short comings and told me to log another fault. I asked for the service managers email address and they said they will what's app it to me, to which they didn't so i called them back 7 times and they refuse to answer the Phone. is this the service your representatives render. i have not spoken to any technicians except their receptionists. So please tell me now that i have your attention, how do you intend to rectify the situation. If you drive a person who paid R14600 for a brand-new fridge that had to be replaced and now doesn't work to a point of frustration that maybe a harsh English word will get their attention, I can say no more.
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Uresh U's update04 Feb 2025, 16:06
Reviewer Update
I have not verbally abused anyone. In all my frustration i have not used 1 inappropriate word.
When i called your service center and explained to them the situation all over again they completely denied that there is short comings and told me to log another fault. I asked for the service managers email address and they said they will what's app it to me, to which they didn't so i called them back 7 times and they refuse to answer the Phone. is this the service your representatives render. i have not spoken to any technicians except their receptionists. So please tell me now that i have your attention, how do you intend to rectify the situation. If you drive a person who paid R14600 for a brand-new fridge that had to be replaced and now doesn't work to a point of frustration that maybe a harsh English word will get their attention, I can say no more.
When i called your service center and explained to them the situation all over again they completely denied that there is short comings and told me to log another fault. I asked for the service managers email address and they said they will what's app it to me, to which they didn't so i called them back 7 times and they refuse to answer the Phone. is this the service your representatives render. i have not spoken to any technicians except their receptionists. So please tell me now that i have your attention, how do you intend to rectify the situation. If you drive a person who paid R14600 for a brand-new fridge that had to be replaced and now doesn't work to a point of frustration that maybe a harsh English word will get their attention, I can say no more.
UU
Uresh U's updateReviewer Update
04 Feb 2025, 16:13Please advise on your returns policy and out of box return dates. As to when this fridge must be taken back. I was nice enough to let it go and ask you to repair it instead of replacing it again. All i ask again is that the inconvenience caused by replacing the fridge, that you repair it. Repair it and i will delete these posts. let's not escalate it to the NCC or the CGSO
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Uresh U's update04 Feb 2025, 16:13
Reviewer Update
Please advise on your returns policy and out of box return dates. As to when this fridge must be taken back. I was nice enough to let it go and ask you to repair it instead of replacing it again. All i ask again is that the inconvenience caused by replacing the fridge, that you repair it. Repair it and i will delete these posts. let's not escalate it to the NCC or the CGSO
Defy Appliances's replyOfficial
04 Feb 2025, 16:28Good day Uresh,
Please note that the initial warranty will carry over to the replacement model. Defy will determine the most appropriate solution at our discretion.
Please note that the initial warranty will carry over to the replacement model. Defy will determine the most appropriate solution at our discretion.
As you're experiencing contact issues with the mentioned team, we kindly ask that you contact us directly using the provided phone number for further assistance.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply04 Feb 2025, 16:28
Official
Good day Uresh,
Please note that the initial warranty will carry over to the replacement model. Defy will determine the most appropriate solution at our discretion.
Please note that the initial warranty will carry over to the replacement model. Defy will determine the most appropriate solution at our discretion.
As you're experiencing contact issues with the mentioned team, we kindly ask that you contact us directly using the provided phone number for further assistance.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Customer Care Team
Defy Appliances (Pty) Ltd