Disgusting service from a premier South African brand called Defy.

Disgusting service from Defy for a fridge that is only 10 months old and has already stopped working. My Mom is 81 years old and bought a Defy fridge because she wanted to support a local company and brand. 10 months later the circuit board has stopped working and it is almost 2 weeks and I have only had 1 call from an outsourced service company saying that they would get the part from Defy and would come and install it. However, nothing has happened and I have had to call every day to see what they are doing about it. Out of sheer desperation, I asked to speak to the service manager at Defy and was told to contact a person called Frans Campher, who has not bothered to call me back after leaving messages for him to do so. My mom, as a pensioner has lost all the food in her fridge and freezer, and has had to schlep to the shops every day to get ice packs to keep her perishables fresh. The fact that she has been inconvenienced for 2 weeks like this is unacceptable, and the fact that no one is prepared to give me any feedback regarding my issue without me bursting a Carotid vein first, is pathetic. I hate this brand and will never support them again. I will make sure that I tell this story to as many of my friends and family as I can so that the power of social media can work it's magic.