Disgusting service!

Good day,

1. I phoned Defy call centre on 9 November 2020 to report the broken glass on my oven door, two days later a technician came out to assess it and told me they will order the glass and it will take a week. 2. I phoned again on 19 November and was told it would be escalated and the technicians will phone me. No one phoned me. 3. I phoned again on 23 November and was again told it would be escalated and someone will phone me back. No one phoned me. 4. Then I phoned again on 25 November and was told that the technicians received the glass and they would find out when they can replace it. No one phoned me. 5. Phoned on 26 November and Phindile said that the technicians received the wrong glass and had to reorder. She would escalate it to a manager and someone would phone me. Again no phone call. 6. Phoned 27 November and the person put me on hold for 8 minutes and I could no longer stay on hold. Phoned again and asked for Phindile and was told she is busy on a call and that person put me on hold until my airtime ran out. No one bothers to phone me back.

This service is absolutely disgusting and I haven't been able to use my oven for more than 2 weeks!