AL
Andrew L
1 reviews | Active since Sept 2022
26 May 2023, 10:51
Disgusting service
Disgusting service
My entire house it's all about Defy but their customer services its very bad, I regret buying them either, first was washing machine that before I can get help I personally took it back to the store game because really, their technician they don't even bother giving you a call. they will tell within 3 days. you will wait when doing a follow up no they coming today. We are employed for them to get business its us but they very poor with their service. their fridge now its a bus making hell of a noise
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Replies (2)
Defy Appliances's replyOfficial
29 May 2023, 08:55 Good Morning, Andrew.
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
They will be in touch during the course of the day.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
They will be in touch during the course of the day.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply29 May 2023, 08:55
Official
Good Morning, Andrew.
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
They will be in touch during the course of the day.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
They will be in touch during the course of the day.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
AL
Andrew L's updateReviewer Update
30 May 2023, 11:09Good day
The technician came on Saturday without making an appointment even after I contacted your offices and confirmed that Technicians are not working on weekend. He told my younger the fridge had a problem with the motto. Later that day around 6:00 it did the same sounds. I contacted the technicians to give feedback that the fridge still does the same. He proposed that I need to be in the house either Tuesday or Wednesday. I told him that we need to agree on a day so that I can arrange with my employer to work from home. The feed I got from the agent was I don't know why I am talking to you because I did not log the call. I asked him if that's the case why initially when he contacted my wife and was told she is not around but still continue going to my house? He lost it and he said to **** you **** you, numerous times listening to him. Is this customer service. I logged this complain spoke to Ishmael and he referred the matter to the manager to Thato to give me a call even date. Your services is very frustrating I wish I could return everything back to the shop where I bought them, I can't deal with this anymore
The technician came on Saturday without making an appointment even after I contacted your offices and confirmed that Technicians are not working on weekend. He told my younger the fridge had a problem with the motto. Later that day around 6:00 it did the same sounds. I contacted the technicians to give feedback that the fridge still does the same. He proposed that I need to be in the house either Tuesday or Wednesday. I told him that we need to agree on a day so that I can arrange with my employer to work from home. The feed I got from the agent was I don't know why I am talking to you because I did not log the call. I asked him if that's the case why initially when he contacted my wife and was told she is not around but still continue going to my house? He lost it and he said to **** you **** you, numerous times listening to him. Is this customer service. I logged this complain spoke to Ishmael and he referred the matter to the manager to Thato to give me a call even date. Your services is very frustrating I wish I could return everything back to the shop where I bought them, I can't deal with this anymore
AL
Andrew L's update30 May 2023, 11:09
Reviewer Update
Good day
The technician came on Saturday without making an appointment even after I contacted your offices and confirmed that Technicians are not working on weekend. He told my younger the fridge had a problem with the motto. Later that day around 6:00 it did the same sounds. I contacted the technicians to give feedback that the fridge still does the same. He proposed that I need to be in the house either Tuesday or Wednesday. I told him that we need to agree on a day so that I can arrange with my employer to work from home. The feed I got from the agent was I don't know why I am talking to you because I did not log the call. I asked him if that's the case why initially when he contacted my wife and was told she is not around but still continue going to my house? He lost it and he said to **** you **** you, numerous times listening to him. Is this customer service. I logged this complain spoke to Ishmael and he referred the matter to the manager to Thato to give me a call even date. Your services is very frustrating I wish I could return everything back to the shop where I bought them, I can't deal with this anymore
The technician came on Saturday without making an appointment even after I contacted your offices and confirmed that Technicians are not working on weekend. He told my younger the fridge had a problem with the motto. Later that day around 6:00 it did the same sounds. I contacted the technicians to give feedback that the fridge still does the same. He proposed that I need to be in the house either Tuesday or Wednesday. I told him that we need to agree on a day so that I can arrange with my employer to work from home. The feed I got from the agent was I don't know why I am talking to you because I did not log the call. I asked him if that's the case why initially when he contacted my wife and was told she is not around but still continue going to my house? He lost it and he said to **** you **** you, numerous times listening to him. Is this customer service. I logged this complain spoke to Ishmael and he referred the matter to the manager to Thato to give me a call even date. Your services is very frustrating I wish I could return everything back to the shop where I bought them, I can't deal with this anymore