Disgusting Service

My water dispenser paddle broke after a month of having my refridgerator. I called Defy the 4th of December to have it replaced. I called ********** 339 and spoke a agent and received job number 814781 they told me a technician will call me back after 2 to 3 days. Nobody called, i called in numerace times. After 5 calls finally they told me the technician in my erea is on leave and part is ordered. But they will send another technician out the 2nd of January. Nobody came out nor called to reschedual. I had to stay home for nothing. Agents at call centre aren't helpfull as i ask them to call back with feedback. But nothing. I am taking Defy to omboutsman. This is very bad service!!!! Feeling angry i am not leaving this here!!!!