disgusting service

I am really ****ed off with the service received by my mother.

My mother bought a brand new Defy fridge from Browns - Eshowe on the 16th August 2017, which never worked and reported it at the shop the very next day. On the 21st August 2017, Browns said she can return it, of which she did on the 22nd August 2017. She was promised a new fridge and Browns told her the fridges were available on the 2nd September 2017 and when she got there, she was told the person who releases fridges was not available. She went back on the 5th September 2017 and was told that the person who releases fridges is out. On the 7th September 2017, she was told she can't get the fridge because it was dropped but can't say by who as she did not drop any fridge. On the 19th September 2017, she spent the whole day at the shop and the Manager said she was calling defy. On the 20th September 2017, the shop called again and said she will not be getting a fridge. On the 26th September 2017, she was told the fridge will go for repairs.

Like how can you really treat an old sick woman like that when Defy is the one selling broken staff. A friend's mother complained about the same thing when she bought a defy product from Russels and it never worked.

The fridge was paid for in full but now she can't enjoy it. For Defy also to repair it that will mean shes buying a second hand fridge when she had spent more than necessary for a new product and lost travelling to and fro to Browns.

Defy needs to give her a new working fridge and not fix the broken one for her