Disgusting service

I am so disgusted by the terrable service from Defy. I had put in a repair claim for my defy front loader washing machine which i bought at takealot. Some one from Defy came a week later on the 6/ 09/ 2021 to assess the damage. He told me that the balance weight were lose and thats what damaged the washing machine and would soon get feedbqck from defy to tell me whether i'll get a new washing machine or they'll fix what's broken. Till today have had no comunication or feedback from defy. Had contavted their call center around 8/10/2021 was told that my request had not been attended to and the consultant promised to escalate. Im writing this review which means no escalation has been made 2 months later.