AC
Alicia C
1 reviews | Active since Jan 2023
22 Jan 2023, 12:32
Disgusting customer service
Absolute unprofessional service received from Defy , been phoning several times just to get a technician to come fix my 6month old dishwasher. Been phoning weekly to date no one has phoned me back. Shame on you you offer warranty on you appliances but cannot deliver the service.
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Defy Appliances's replyOfficial
23 Jan 2023, 16:22Hi, Alicia.
Apologies once again for the inconvenience.
Our Regional Service Manager advised he had been in touch to discuss the issue.
We do sincerely apologize once again for the delay and miscommunication.
We will be following up with the team to ensure the job ticket is completed.
Warm Regards,
Apologies once again for the inconvenience.
Our Regional Service Manager advised he had been in touch to discuss the issue.
We do sincerely apologize once again for the delay and miscommunication.
We will be following up with the team to ensure the job ticket is completed.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply23 Jan 2023, 16:22
Official
Hi, Alicia.
Apologies once again for the inconvenience.
Our Regional Service Manager advised he had been in touch to discuss the issue.
We do sincerely apologize once again for the delay and miscommunication.
We will be following up with the team to ensure the job ticket is completed.
Warm Regards,
Apologies once again for the inconvenience.
Our Regional Service Manager advised he had been in touch to discuss the issue.
We do sincerely apologize once again for the delay and miscommunication.
We will be following up with the team to ensure the job ticket is completed.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd