Disgusting Customer Service and Faulty goods

HORRIBLE SERVICE AND FAULTY GOODS!!!!!!

purchased a defy washing machine on take alot last year and it's been faulty ever since within a few months the machine stopped working and a technician was sent out to repair it. This year I am having the same issue machine stopped working in the middle of winter I've submitted the online submission 3 weeks ago and still no response when you call the call center you are on hold for a very long time and the consultants are not very helpful so it's time wasted I've sent numerous emails but received no response mind you the emails was sent weeks ago

I need this to be resolved immediately as I have laundry pulling up and need to pay for Laundry services when this could have been resolved