ZM
Zanele M
1 reviews | Active since Aug 2023
01 Aug 2023, 15:07
Disgusting customer service
Bought a fridge at OK furnitures, it came late around 18:00 and was told to switch it on after 4hours, switched it on the next day,went to work came back and it had an unusual sound, reported it was told maybe it was not level, complaint was lodged to Defy and a technician came and said Defy will exchange it I'll get a call in 7days, 7days passed and nothing until i called them and they said it will be delivered on Friday the 28th,the 28th passed and still nothing, it's the 1st of August today i cant even get hold of them at the Midrand warehouse, even their call centre agent cant get of Logan in Midrand, disgusting poor service
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Defy Appliances's replyOfficial
02 Aug 2023, 15:47Good Day, Zanele.
We apologize for the unacceptable experience you have had with our customer service. We understand your frustration and regret the inconvenience caused by the delay in resolving the issue with your fridge.
We apologize for the unusual sound you experienced with the fridge and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
Our customer service team will be in touch with you to assist further.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the unacceptable experience you have had with our customer service. We understand your frustration and regret the inconvenience caused by the delay in resolving the issue with your fridge.
We apologize for the unusual sound you experienced with the fridge and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
Our customer service team will be in touch with you to assist further.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply02 Aug 2023, 15:47
Official
Good Day, Zanele.
We apologize for the unacceptable experience you have had with our customer service. We understand your frustration and regret the inconvenience caused by the delay in resolving the issue with your fridge.
We apologize for the unusual sound you experienced with the fridge and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
Our customer service team will be in touch with you to assist further.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the unacceptable experience you have had with our customer service. We understand your frustration and regret the inconvenience caused by the delay in resolving the issue with your fridge.
We apologize for the unusual sound you experienced with the fridge and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
Our customer service team will be in touch with you to assist further.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving