DISGUSTING AFTER SALE SERVICE

I purchased a fridge from Game in August and in December the fridge section stopped working, Game sent someone out who regassed the fridge just before Christmas, Just after New Year they had to come out again, the fridge had to be replaced. I have been waiting since then, the first delay was because AI did not have my receipt and it took Game a month to find a copy. On the 3rd Feb someone called to say that he was supposed to deliver the new fridge but there was no stock in the warehouse and that it would be delivered either on the 4th or 5th Feb. On the 7th Feb I called Defy and they said they would call me back, they needed to check when their stock would arrive, no one bothered calling. I called again yesterday morning and was again told that I would be called back in 20 minutes, I have still had no response. I really do not understand where customer service has gone? If this is how they deal with their clients I will not be purchasing any further Defy products and would actually prefer it if they would now just refund me so I can buy something more reliable from another more reliable brand.