Disgusting after sale service

Customer care and service team, technicians, is pathetic. We into the 4th week and my fridge still hasn’t been fixed. Eddy who is the service manager was unable to take my call on the morning of 5/10/2018, I left my name and number and asked if he can call me back, it’s now the 9/10/2018 and I still haven’t heard from him. Godfrey, the technician, was scheduled to come and work on my fridge for the 3rd time on the 8/10/2018. He calls me at 6:00pm that day to say he can’t make it. I take off from work with the hope that my fridge gets fixed and they just don’t show up. Defy and their staff have no consideration for their customers. Please re consider your purchase. I know the 2 year guarantee is a draw card but they don’t have the staff willing to back that peace of mind.