Disgusted Customer

Four months ago my husband purchased a brand new Defy Fridge; however, the fridge turned out to be a faulty product. The fridge started making a big noise not long after we started using it.

We contacted the company that we purchased the fridge from and they logged a number off calls with Defy on our behalf for them to come out and check the fridge.

The technician came out to see what was wrong with the fridge and said that he would replace the dual-cooling fan as that was probably what was causing the problem.

On the third visit the fan was replaced and now the fridge keeps beeping for half an hour every few hours. another call was logged and the technician that the PC board should be replaced.

Mind you this is a brand new fridge with all the guarantees and warranties...!!!!

We decided that we were fed up with all the "REPAIRS" to a brand new fridge and told the technician that we do not want the fridge anymore.

Defy agreed to replace the fridge over a month ago and we are still struggling to get a new fridge to date. This is the type of after-sales service that DEFY provides its customers!!!!

I have called the Defy offices numerous times, hold on for 10 minutes at a time listening to useless voice recordings only to get the call dropped in my ear. We are beyond frustrated as the company we bought the fridge from is also having difficulty getting a hold of anyone at DEFY and cannot assist us until Defy passes a credit to them for the defective fridge.

Every time we contact the technician to ask for the direct numbers of the people dealing with the queries we get the run around and an excuse that if he gives out the direct numbers he will lose his job; then he tells us that he will call them and ask them to call us.

One minute is a "Charles" that will call us regarding the replacement fridge and the next is a "Frans Kumfer" whose apparently Charles' boss. But... sadly no-one contacted us to provide any feedback or assistance to our issues.

At the end off it all us as the customer are still the ones' suffering with a defective product and wasted airtime which we will never get bac****!