DISGRUNTELLED CUSTOMER: YOU CAN RELY ON DEFY

DEFY's staff do not tend to follow up on customer queries it seems. Two months ago I contacted Game to please send a technician to check my unit bought at Game in December 2014. My fridge are very loud and it is not the motor starting but a sound keeping me awake at night. My parents was there the first visit from the technician and was assured that it is normal. I phoned a second time and was there myself and Frank tried to assure me that all units have access sound, gas expansion noise, he called it. I asked that the unit be collected and checked. I only got feedback from Frank when I contacted him and got the name and number of his supervisor, Ronald, that till this day did not call me back after I left a message. Yesterday I spoke to Donovan who assured me that he will log a call for my unit to be collected and assurance that he will call me back. A whole day later and I am still waiting for the call. Thank you for being able to RELY ON DEFY to be consistently inconsistent. DEFY can come collect their unit and give my money back so I can buy another brand. Seriously I paid money for a unit that must last years and within 6 months I have a problem and no joy from the supplier.