Disgraceful service from Defy

I bought a Defy dishwasher from Makro in Feb 2020. The Defy agent at Makro promoted the sale of the machine saying that it came with a 3 year warranty PLUS another 2 years extended warranty if I registered it on their website, It was impossible to register the machine on their website... and after numerous queries I was told that deal only applies to fridges...!!!! On 17 Sept 2021 I logged a callout with Defy. It took 2 weeks before a technician came. He informed me I needed a new element which he would order. I am still waiting... 2 months later. I get absolutely NO feedback from them. Every time I call I get the same scripted story. "Your spares should arrive next week" Week after week the same story. In between all of this there was also of course the Numsa strike which they conveniently used as an excuse. I have got as far as speaking to the "manager" Vanessa who was going to speak to the regional manager and would phone me back in an hour. That was last week Monday...still no call...just nothing! I have emailed her - no reply! Shocking disgraceful service from Defy! I will NEVER buy another Defy product purely because of their aftersales service!