Disgraceful service from Defy

Good day We purchased a Defy side by side fridge from Game East Rand Mall Branch on the 11th of February 2019. From the very 1st day we had issues with it not cooling properly. This resulted in food getting spoilt everyday and the cost is still mounting.

After numerous complaints to the store the technician arrives 2 weeks later and says that there is a low charge meaning less gas.

He said there no leaks and topped up the gas. It work fine for a few days. Then we noticed food going off again.

We logged a call again on the 12th of March 2019 with Game East Rand Branch. They advised that they handed it over to the technician. Till today the 16th March 2019 no technician contacted us to come.

We called the number on the sms only to be rudely spoken to by the technician who **** and said that a technician came on Thursday and said the fridge has a leak.

Spending so much of money on a fridge the least you would expect, is for it to work properly and if not decent aftersales care.

This is absolutely disgraceful from Game store East Rand and Defy.

Please contact me on ***