Disappointing Defy stove plates quality

Item: Defy Appliances
Rating: 1
Author: Jabulani M

3 years ago, I bought attached stove at Hazyview OK Furniture store. I must however voice my disappointment with the bad quality of this product. It's been giving me grief since then. Third-party has been sent to my house to replace plates several times by OK Furniture since then.

As we speak, only 1 plate works fine, the 3 don't heat up as it's been an issue since purchased. It's been connected properly by a qualified electrician hence I blame the bad quality of your product.

I am so disappointed really to say the least. Worst of all Lerato from Defy customer service told me on email that my warranty expired in August and that I should pay over a R1000 for it to be fixed. Disgusting to say.

Helpful (0)

Replies (2)

Defy Appliances's replyOfficial

09 Nov 2022, 16:13

Good Day, Jabu.
Please accept our sincerest apologies for the inconvenience.

Can you please kindly provide the most recent job nr?
We will also look into previous calls, and escalate accordingly.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za

Defy Appliances's reply09 Nov 2022, 16:13

Official

Jabulani M's updateReviewer Update

09 Nov 2022, 17:45

***. Mr SO mashego is the area manager for that branch. He contacted me just now to hear my complaint. The store should have all the information about job carts, not me as a consumer. Please be incontact with them .

Please understand that I am not willing to fork our any amount as this is not my fault that the unit has been poor quality from day 1 of purchase.

Jabu
***

Jabulani M's update09 Nov 2022, 17:45

Reviewer Update