Disappointed by DEFY pathetic quality

Dear Defy Management

We are not impressed with your cheap quality and bad service!!

My 70 year old mom who only believed in DEFY for most of her life is so disappointed. She bought her first hob and oven 38 years ago and decided to upgrade to the new glass set.

She has her new stove for just over year and I must say the quality is definitely a down grade. The oven doesn't heat up correctly and the baking experience is just a flop. The big oven is now on top and the small oven at the bottom. The glass stains easily. The quality is just terrible!!

She was busy cooking when she heard a cracking noice.. only to see a huge crack in the hop. She contacted Makro whom she purchased the set from, to advise them what happened and then contacted DEFY who claimed that the garantee doesn't cover the glass and that she would have to buy a new glass. She is a pensioner and she had saved R16000 to buy this new oven and stove. I am so disgusted by the ******* quality of DEFY!! What happened to your standards??

Cooking and baking is not the same anymore!! She spents most of her time in the kitchen but everytime she looks at the stove she is so disappointed.