Disappointed by Defy!

We purchased a brand new Defy refrigerator just prior to lockdown (23 March 2020). In the first week of April, the appliance stopped working. A call was logged with Defy & a technician was sent out middle April. The fault cannot be repaired, so we were advised by the technician that Defy would be in contact with us to arrange a replacement or alternative. Since then, some 5 weeks later, Defy has not contacted us to advise the way forward. We have made numerous calls to Defy & the response is always the same (we will get back to you). We appreciate that during the lockdown, there will be considerable delays regarding a replacement, but that does not mean that the decency of providing adequate feedback to a customer must be neglected. We are extremely disappointed by Defy Customer Care & it's respective consultants!