DISAPPOINTED

I bought a deft fridge in September23 at game cresta and it is giving me problems. I lodged a service call through your agent at Game cresta on the 21 December and I had to cut my trip short as the agent was supposed to come in today at 12:00 and they haven’t showed up nor given me call. I have made numerous calls to your call centre and they all giving me the story that he is going to call me. I called and spoke to a regional manager called Danny whom promised to call me back and he hasn’t done so. Why does a technician has to come through instead of exchanging the fridge. I don’t want it fixed, I want it exchanged. I am so livid right now.