PS
Patricia S

1 reviews | Active since Feb 2018

15 Feb 2018, 12:47

Disappointed

On the 20/01/18 i purchase a fridge from Game and was informed that the fridge would be delivered on the 29/01/18. We waited until the 3rd Feb 18 and still no delivery. We then went to Game and they informed us the the set delivery date was on the 6th Feb 18. Game informed us that it's out of their hands and we have to wait till Defy delivers the fridge. We were understand but also frustrated. We waited until the 6th and still no fridge. We received delivery on the 10th Feb we waited 6 hours before putting the fridge on and it just refuse to cool. We went back to Game on Sunday the 11th and informed them that the fridge is not working. The lady at Game wanted to book the fridge for a service and i refused i informed her that i can't wait another 2-3 days for a fridge. She then booked another fridge to be delivered on Monday the 12th we waited 5 hours to put it on and to our surprise it worked. It only worked for about 10-15 minutes it stopped working. We had the fridge on for a few hours and it kept making a noise like a truck or motor was running. We then put it off around 1am in the morning. We went back on Tuesday and then booked another fridge to be delivered which was on Wednesday the 14th. We received the 3rd fridge by now. We only put the fridge on the next day Thursday 15th Feb it came on and working properly but guess what the water dispenser is leaking I'm really ****ed of now things got spoilt cos I had no fridge for almost a week. I used my airtime to call my petrol to run up and down and still not satisfied cos I have to go back to the store. The game manager offered to give me R250 off my next purchase and it's not even their fault but what is R250 going to do for me cos I have lost more than that in this week. Really ****ed off and frustrated now

0
Replies (1)
Defy Appliances
Defy Appliances's reply19 Feb 2018, 14:56
Official

Hello Patricia,

Thank you for getting in touch and letting us know about your experience. We'd like to apologise for the delay in service you've received and the inconvenience thus far. This is certainly unacceptable and we'd like to follow up with our Service Department to find out how we can have this resolved for you as soon as possible. A member of our Team will be in touch.

Kind regards,

Defy Brand Team

Best regards,