AH
Advella H

1 reviews | Active since Feb 2023

08 Feb 2023, 20:00

Di

I bought a defy dishwasher end of last year. It just stopped working from nowhere. I had to contact them earlier this year. They came and said they were going to order the parts. They never came back upto now. They don’t even answer your phone call, no customer care. I’m so disappointed because I did spend lots of money to buy a defy appliance which didn’t pass the quality test. My heart is broken again with the way they treating me.

0
Replies (3)
Defy Appliances
Defy Appliances's reply09 Feb 2023, 11:56
Official
Good Morning, Advella
We apologize for the inconvenience experienced.

We have received your query and all the necessary details you have provided. 
We assure you that we will take the necessary actions to address your concern as soon as possible. 

Please do not hesitate to contact us if you have any further queries or concerns on the above matter.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
AH
Advella H's update24 Feb 2023, 22:27
Reviewer Update
Hello Defy

I’m contacting you again about my dishwasher. No one has come to me since I got your message. Now I don’t know what to do. I bought this thing because I really wanted it.
Yours in pain
Defy Appliances
Defy Appliances's reply27 Feb 2023, 09:12
Official
Good Morning, Advella.
An exchange was approved and we are following up with our team on an update, as the last time they got back to us, they were waiting for a date for stock.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving