DEVY FRIDGE - Don't Go There

The issue that I have experienced was: Devy Fridge not Freezing/cooling. This is the second time we experiencing the same problem within 6 months. The first time the tech rebuild the Motor. We lost thousands rand of meat. Same problem all over again. Lost again meat a few months later. They've charged us R 10999 for this fridge end 2017. For me this is a lot of money. Luckily Shameal from the local branch (George Garden Route Mall) assist us by logging a service request. They can only assist us within 3 days ( 30th May 2019). This is not acceptable. We need to replace this fridge. Another 6 months down the drain and then we sit with the same problem all over again. By the end of the warrantee (5years) we will lost meat up to the value of a new fridge. It occurred on: 26/05/2019 This meant that we Lost thousands rand of meat. For a week without a fridge that operates like a microwave. I will suggest that they replace the fridge totally. This is costing me hundred rands of phone calls. My time is very precious and I cannot afford to attend to nitty stuff like this. I will further suggest that Devy appoints new contractors, because we living in an era where there are almost no turnaround time for service request. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account. Yours faithfully, Sergio Briekwa