Deserves 0 stars! Or minus 10!

Wish I can give zero stars!

I have a washer/dryer in a holiday apartment which is still under the warranty as registered. I logged a fault i August 2023. Technician tried to fix it twice (and everytime I had to wait months for the part!) I was promised an exchange in December 2023. 2 weeks ago I was phoned one afternoon that they wanted to deliver the machine the next day. I told them that the person who can open the apartment was not available and I was 400kms away. They promised to deliver it last week. Didn't happen. Then it was supposed to be this week while I am at the apartment. Nope, sorry. They can't deliver because they have no other deliveries in my area! What BS! I don't care if my machine is the only ****** thing on an interlink, Defy should deliver on their promises! I have lost income and had to incur extra expenses to wash laundry! I will NEVER buy Defy again! NEVER!