Denied Assistance.

*** service request number that was logged via their website and today I was told that they won't be able to send out a technician to assist me as I misplaced my proof of purchase, I bought this washing machine last year on the 3rd of July to be exact and it's not even a year since I had it and now it's not working. I spoke to a lady by the name of Phumzile who works at defy service center in the Johannesburg region and got cut off but she didn't even have the decency to call me back. What kind of customer service is this, what happened to customer is always right, I work for bmw customer care and I definitely know how to treat a customer and prioritize with them.