Delays and no communication - bad service

REFERENCE NUMBER *** I wrote a review few weeks ago regarding my fridge that I was told it will be replaced because it is not working anymore. The following day after I wrote a review one of the defy consultants called me and told me they will be receiving stock. On the 15th of November mind you a month have passed since I logged the call already, 16th of November I called again seeing no communication from defy. I was told I will get. My fridge on the 17 or the 18th, those dates passed,, I called again I was told I will receive the fridge Monday of the 28th. Today is Monday I called seeing no communication regarding the delivery, I was told the fridge was sent to the Richard's bay branch, I called Richard's bay their number is not working or invalid, I now do not know who to contact for assistance, it almost December every house hold needs a fridge, I am so very disappointed with Defy. I never expected this service for a big company like this.