Defys Pathetic service and broken appliances

3 weeks ago I bought a new defy 330 litre fridge, we started using it and during the day we couldn't understand why the fridge has been freezing, froze the food to everything I set the the thermostat to different settings to see what the problem would be and still no changes at the moment it's on 1 and still freezers, my husband and my mother logged a call for the technician to come out and it has been a battle ever since, I am highly annoyed and I am highly cheesed off I contacted defy yesterday and I spoke to Chris he was very helpful, that the call has been logged and a technician was schedule to come out yesterday, I then waited and waited and eventually called back I was told that the technician got sick and wouldn't be coming out, I them called again this morning and I spoke to Cathy in follow up, I have asked her if she could tell me at what time would the technician come out today gave her the job number and I was told he is schedule to come out on Thursday, she couldn't get hold of him he's phone was completely off, I asked to put me through to Chris and he apologised and said he would try and get a senior or another technician to come out, he will call me back,l and yet I am still waiting for the call back,

Defy your service is highly pathetic, I'm sitting with a 3 week old fridge that is freezing my food up to everything, that it's giving my 3 year old child cramps from the coldness of the fridge I am highly cheesed off and I will put it all over social media that the service for defy, the appliances and waiting for technician to come out is pathetic, I have been given the go around for far to long and I refuse to wait longer.