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Fazel A

1 reviews | Active since Nov 2021

19 Jul 2022, 10:11

Defy’s Lies

On 21 June I wrote a review on the poor service offered by Defy Appliances. This, after battling to get their attention for a week, then waiting for two weeks after the collected my fridge for them to tell me that they don’t stick parts for an 8 year old fridge which cost 25K. They responded on HelloPeter saying that they noted my concern and that they will revert. It is two days short of a month and I STILL haven’t heard from them! Atrocious service!

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Replies (1)
Defy Appliances
Defy Appliances's reply19 Jul 2022, 19:06
Official
Good Evening, Fazel.
Apologies for the delay and frustration caused.

Matter has been escalated. 
We will forward to Group Manager for further review & resolution.

Apologies once again.
Warm Regards, 
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za#TheArtofKitchen